Shipping & Returns

Our items are NOT made-to-order unless specified. If you see a size available, it's in stock.

SHIPPING:

We use various carriers depending on the destination country. If you prefer a specific courier, please contact us.

FEES:

Thailand:
Orders within Thailand are shipped free and take 1-2 days to arrive.

International:
International shipment fees are based on the number of items purchased. Please see your options at checkout. Our shipping rates start at $25 and go up by $10-15 dollars for each additional item depending on the destination country. Jackets and coats are an additional $15-20 more on top of the base fee due to additional weight.

Please allow up to 1 week before shipment on all standard order items. However, we normally ship within 1-2 business days. If there is an issue with your order causing it take to longer, we will notify you via e-mail. We generally ship 2-3 times a week.

Our packages usually arrive within 4-8 days depending on your location. If your order takes longer than this, please feel free to contact us via e-mail with your order #, and we will respond as soon as possible.

Occasionally, some orders take longer than this, although rare, it does happen. Please note that once your package leaves our office, what happens to it is mostly out of our control. Please try contacting your local courier before filing a dispute. Additionally, if your package is held up in customs WE ARE NOT responsible for any customs fees/tariffs you may incur, nor can we do anything regarding how long it may be held there.

DO NOT order from us if you're going to be away from home during the delivery period. If your order is shipped back to us we will require an additional shipping fee, and will not refund your purchase.

RETURNS:

All standard order merchandise can be exchanged within 7 days from it's arrival time with certain conditions:

  • The product does not fit (too big or too small). If a replacement isn't available a refund will be given once the customer has shipped back the item(s) unless the customer chooses to wait for a restock.
  • The product is damaged immensely upon arrival. If a replacement isn't available a refund will be given once the customer has shipped back the item(s) unless the customer chooses to wait for a restock. You must take a video opening your package from start to finish and send it to us for a refund to be considered due to damaged goods.
  • If your package was sent in a cardboard box, it must be shipped back to us in the original box we sent to you. If you ship back to us using a different box, we can be subject to customs tax. In this case an exchange cannot be made until we are reimbursed for the full amount of the customs tax. If you're obtaining a refund, the difference will be deducted from the total amount of your purchase refund.
  • The buyer agrees to pay any return shipping fees.

All made to order items are not returnable. Made to order being anything that is made specifically for you either by size or design. If any item arrives damaged or has an issue upon arrival, you agree to ship it back to us for repair at your own expense. Repair does not include size modification unless an error was made on our part, in which case we will cover the return shipping costs. If you do require repair or need to discuss an error made on our part, please contact us by e-mail and we will do our best to resolve the issue. Additionally, refunds will not be given for any other personal reasons. Made to order products can take 1-4 weeks to make depending on the item, or more if there is a lack of material available. We will do our best to ensure your order is taken care of as early as possible. If for some reason we are completely unable to fulfill your order, then and only then will we allow for a refund.

Please keep in mind that our work is truly hand-made and the majority of our pieces are "upcycled" or "modified originals". We use second-hand/vintage products in their creation. By ordering from us you agree that your piece will vary to some (usually very small) degree from what you see in the picture. If you want a piece of clothing that will be a complete replica of one of our models or *insert superstar name here*, perhaps we are not the brand for you. By no means are we saying that what you order will be of any less quality, but we ask that you understand our work and what goes into it.